How 711cu Protects Your Personal Information

01 Introduction and Scope

This Privacy Policy describes the personal data practices of 711cu in connection with the 711cu website, player accounts, casino games, sports betting services, promotions, payment functions, customer support, and related platform features. It applies when a person visits 711cu, creates an account, completes identity verification, contacts support, deposits or withdraws funds, or otherwise interacts with the platform.

By using 711cu, you acknowledge that your personal information may be processed as described in this Privacy Policy. This document should be read together with the Terms & Conditions. Where consent is required, 711cu will request it through an appropriate notice or account setting. Where processing is required by law, necessary to provide a requested service, or justified by legitimate security and operational interests, 711cu may process information without relying solely on consent.

02 Definitions

For this Privacy Policy, “personal data” means information that identifies, relates to, or can reasonably be associated with an individual. “Processing” includes collecting, recording, organising, using, storing, reviewing, disclosing, restricting, anonymising, or deleting personal data. “Player” means a registered 711cu account holder, while “visitor” means a person who accesses 711cu without registering.

“Service provider” means an organisation engaged to perform a defined function for 711cu, such as payment processing, identity verification, technical hosting, game delivery, security monitoring, or customer support. Service providers must only process information for authorised purposes and under appropriate confidentiality and security obligations.

03 Information Collected by 711cu

711cu may collect information directly from you, automatically from your device, and from approved service providers. The categories depend on how you use the platform and may include:

• Registration details: legal name, date of birth, username, password credentials, Malaysian mobile number, email address, and residential address.
• Identity verification information: MyKad or passport images, driving licence details where accepted, proof of address, a verification selfie, nationality, and the outcome of KYC screening.
• Financial and transaction records: deposit and withdrawal values, MYR account balance, masked bank or card details, e-wallet identifiers, and transaction references for DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, or Hong Leong.
• Gaming records: casino sessions, stakes, wins, losses, bonus activity, live casino participation, and sports wagers relating to events such as EPL, Liga Super Malaysia, or UFC.
• Technical information: IP address, device type, operating system, browser, language setting, login history, approximate location, security events, and cookie identifiers.
• Communications: live chat transcripts, support emails, complaint records, responsible gambling requests, and feedback submitted to 711cu.

711cu asks players to provide accurate and current information. Supplying incomplete or false details may prevent KYC approval, delay a withdrawal, or require the 711cu account to be restricted while the matter is reviewed.

04 How Personal Data Is Used

711cu processes personal data to establish and administer accounts, authenticate logins, provide casino and sports betting services, calculate balances, settle wagers, process deposits and withdrawals, deliver support, and communicate important platform notices. 711cu also uses information to investigate errors, answer disputes, maintain transaction records, and improve website reliability for players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and elsewhere in Malaysia.

Information may also be used to verify that players are aged 21 or above, conduct KYC and anti-fraud checks, identify duplicate accounts, protect 711cu from payment abuse, monitor unusual account activity, and apply responsible gambling measures. Where a player sets a deposit limit, cooling-off period, or self-exclusion, 711cu must retain and use sufficient information to enforce that choice.

With appropriate permission where required, 711cu may personalise content or communicate relevant promotions. A player may ask 711cu to stop optional promotional communications. Service, security, payment, policy, and responsible gambling notices are not promotional and may still be sent when necessary.

05 Legal and Operational Grounds

Depending on the circumstances, 711cu processes information because it is necessary to perform the agreement with a player, comply with a legal or regulatory obligation, protect the vital interests of a person, pursue a legitimate operational or security interest, establish or defend legal claims, or act on valid consent.

Legitimate interests may include preventing fraud, securing 711cu systems, understanding platform performance, resolving complaints, maintaining accurate financial records, and protecting players from harmful gambling patterns. Before relying on a legitimate interest, 711cu considers whether the processing is necessary and whether the individual’s rights should take priority.

06 Cookies and Device Information

711cu may use essential cookies and similar storage technologies to maintain sessions, remember language and security preferences, detect suspicious login behaviour, balance technical traffic, and preserve account functionality. Without essential cookies, important parts of 711cu may not operate correctly.

Analytics information may be used in aggregated form to understand page performance, device compatibility, and navigation patterns. Players can adjust browser settings to remove or block cookies, although doing so may interrupt account access or prevent payment and gaming features from functioning as intended.

07 Sharing and Disclosure

711cu does not sell personal data. Information may be shared with carefully selected service providers only where reasonably necessary to deliver or protect the platform. These parties may include identity verification providers, payment processors, banks, e-wallet operators, game suppliers, technical hosting providers, security specialists, customer support systems, and professional advisers.

711cu may disclose information where required by a valid legal process, regulatory request, court order, or lawful investigation. Information may also be disclosed to prevent fraud, protect player safety, enforce the Terms & Conditions, defend the legal rights of 711cu, or investigate suspected money laundering and other unlawful conduct.

If the ownership or structure of 711cu changes, relevant information may be transferred as part of a merger, acquisition, reorganisation, or sale, subject to confidentiality and lawful processing safeguards.

08 International Data Processing

Some technology, verification, payment, or game service providers used by 711cu may process information outside Malaysia. Privacy and data protection laws in another jurisdiction may differ from Malaysian requirements. Where cross-border processing occurs, 711cu takes reasonable steps to use contractual, technical, and organisational safeguards appropriate to the information and the associated risk.

These safeguards may include confidentiality clauses, restricted access, encryption in transit, documented processing instructions, supplier assessments, and requirements to notify 711cu of relevant security incidents.

09 Data Security

711cu uses layered safeguards intended to protect personal data against unauthorised access, alteration, accidental loss, unlawful disclosure, and destruction. Controls may include encrypted transmission, password protection, role-based access, activity logging, monitoring, staff confidentiality duties, backup procedures, and incident response processes.

No online platform can guarantee absolute security. Players also have an important role: use a unique password, protect one-time codes, log out on shared devices, and never send MyKad or banking documents through unsecured chat channels. If you suspect unauthorised access to your 711cu account, contact support promptly and change your password.

10 Retention and Account Closure

711cu retains personal data for as long as reasonably necessary to provide services, comply with financial and legal recordkeeping duties, resolve disputes, prevent repeat bonus abuse, maintain self-exclusion controls, and defend legal claims. Different record categories may have different retention periods.

Closing a 711cu account does not always permit immediate deletion of every record. Transaction, KYC, fraud prevention, complaint, and self-exclusion information may need to be retained after closure. When information is no longer required, 711cu will take reasonable steps to delete it securely or convert it into anonymous data that no longer identifies the player.

11 Your Privacy Rights

Subject to applicable law and identity verification, you may ask 711cu to provide information about the personal data held about you, correct inaccurate details, explain a processing activity, restrict certain uses, delete eligible information, or stop optional direct marketing. You may also withdraw consent where consent is the processing basis, although withdrawal does not invalidate processing completed before that point.

Some requests may be limited where 711cu must retain information for KYC, anti-fraud, financial recordkeeping, legal claims, platform security, or responsible gambling obligations. For example, a self-excluded player cannot require 711cu to erase every identifier needed to prevent a new account from being opened during the exclusion period.

To protect account holders, 711cu may request proof of identity before acting on a privacy request. 711cu aims to respond within a reasonable period and will explain if additional time or information is required.

12 Minors and Responsible Gambling

711cu is intended only for players aged 21 and above. 711cu does not knowingly permit minors to register, deposit, wager, or withdraw. Identity and age information may be checked during registration, KYC review, payment activity, or withdrawal processing. An account associated with an underage person may be suspended while 711cu investigates and takes appropriate action.

Privacy information may also support responsible gambling protections. 711cu may use account activity, deposit patterns, support communications, limit settings, and exclusion records to identify indicators of harm and administer deposit limits, loss limits, cooling-off periods, or self-exclusion. More information is available on the Responsible Gambling page.

13 Policy Updates

711cu may amend this Privacy Policy to reflect legal developments, changes in platform functions, revised security practices, or new service providers. Material changes will be communicated through an appropriate 711cu notice before or when they take effect, where practicable.

The effective date shown at the top of this page identifies the current version. Players should review the 711cu Privacy Policy periodically so they remain informed about how their information is handled.

14 Contact Us

Questions, concerns, or requests relating to this Privacy Policy may be directed to the 711cu support team. Please describe the request clearly and include only the account information reasonably needed for verification. Do not send passwords, one-time codes, complete bank card numbers, or unrequested identity documents.

Privacy and support email: [email protected]

Availability: 24 hours a day, 7 days a week. Support is available in English, Bahasa Melayu, and Chinese. The email address is displayed as plain text for safety and is not a clickable link.